Shipping policy

Order Processing Time

Orders are processed within 1–2 business days of purchase. You'll receive a confirmation email with tracking information as soon as your order ships.

Shipping Times

Because our products are sourced from specialized international suppliers to bring you the best selection at the best price, delivery takes a little longer than a domestic Swiss retailer:

  • Standard shipping: 7–15 business days
  • Some items may take up to 20 business days during high-demand periods or from certain suppliers

We know this is longer than next-day delivery — we'd rather be upfront about it now than surprise you later. If timing matters for a specific date (a gift, for example), please contact us before ordering and we'll let you know the realistic delivery window for that item.

Shipping Costs

We currently offer free shipping on all orders to addresses in Switzerland and Liechtenstein.

Import VAT and Customs (please read before ordering)

Switzerland is not part of the EU customs or VAT area, and applies one of the lowest duty-free thresholds in the world: imports valued over CHF 5 can be subject to Swiss import VAT (8.1%), charged when your package clears customs.

  • The item price you pay at checkout does not include this import VAT — it is separate from our "free shipping."
  • Swiss Post or the courier handling your delivery may charge import VAT plus a small customs clearance/handling fee directly to you, usually payable on delivery or before you can collect the parcel.
  • This is standard for any Swiss online purchase from an overseas retailer, not specific to VorTech — but we want you to know about it before you order, not be surprised by it.
  • We're actively working toward carrier partnerships that handle these costs upfront (Delivered Duty Paid) so pricing is fully all-in — this policy will be updated when that's available.

If you have questions about potential customs costs for a specific order, contact us before purchasing and we'll do our best to give you an estimate.

Tracking

Every order ships with tracking. You'll receive your tracking number by email once your order leaves the warehouse; it can take 24–48 hours for tracking to update after you first receive it.

Lost or Delayed Packages

If your order hasn't arrived within the estimated window, contact contact@vortech.ch with your order number. We'll investigate with the carrier and make it right — with a replacement or refund — if the package is confirmed lost.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address provided by the customer, reshipping costs will apply. Contact us as soon as possible if you notice an error — we can often correct it before the order ships.